European Customer Synergy S.A. (ECS) is a Pan-European facilities management company, headquartered in Brussels, delivering a full suite of facilities management services varying from single services to integrated facilities management solutions. ECS is an umbrella company of selected Shareholders and sub-contractors (Partners) with over 400 offices in 41 countries in Europe. In 2017, ECS’ network generated an accumulated revenue of €3.9 billion and employed over 135,000 people.

The Quality Audit & Process Improvement Engineer (QA&PI Engineer) reports into the Supply Chain Manager and is responsible for;

  1. The review, development and performing internal audit procedures and preparing internal audit reports reflecting the results of the work performed.
  2. Identifying process improvements opportunities while performing audits and preparing reports, incl. action plans.
  3. Performing, and supporting the Supply Chain Manager with, any other supply chain related duties and tasks


Key responsibilities and duties:  

  • Works with the Supply Chain Manager and Account Directors to develop, implement, monitor and audit ECS’ and its partners’ compliance with service delivery requirements and customer contracts
  • Reviews and audits statement of works, processes, controls and performance monitoring elements to assess and assure compliance and effectiveness
  • Evaluate processes by analyzing time, number of workers, equipment, actions workers need to take, achieving the end production with no errors, safety, and environmental requirements.
  • Prepares report(s) based on the results of stated audits to be presented and shared with senior staff and / or customers
  • Identifies process improvements that lead to improved service delivery, cost savings or revenue enhancement opportunities
  • Interacts with various levels of management and staff in conducting interviews and audit processes
  • Manage and influence client and partner network contacts and maintain positive working relationships
  • Thoroughly understands and stays abreast of the fundamentals and trends of facilities management
  • Performs related duties as required


Key skills & competencies: 

  • Accountability
  • Excellent analytical skills
  • Ability to work effectively with a diverse population
  • Excellent project management and problem-solving skills
  • Excellent communication and report writing skills.
  • Ability to communicate effectively at all levels and be credible
  • Sufficient gravitas to challenge constructively and to influence
  • Excellent team worker with ability to build successful and productive relationships
  • Ability to work in a team or independently as circumstances dictate
  • Excellent Microsoft Excel – Word – Powerpoint skills



  • Bachelor Degree in business administration, supply chain management. engineering or equivalent
  • 0 – 3 years internal and / or external audit experience
  • Must have understanding of auditing standards and risk assessment practices
  • Experience in process improvement, Lean principles, engineering
  • Background in the service industry, facilities management is an advantage
  • Ability to work independently (remotely) as well as part of a team
  • Pro-active approach
  • Results orientated approach
  • Enthusiastic
  • Ambitious
  • Fluent in English (in writing as well as verbal), and preferably French / German


Work location:

  • Anywhere in Europe – home office or Shareholder locations (to be agreed)
  • International travel approx. 75%

For further enquiries, or to submit your CV, please email


European Customer Synergy S.A.
Avenue de Bale 5
1140 Brussels
+44 78 70 57 14 14


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