Privacy Policy

With the General Data Protection Regulations (GDPR) coming into effect on Friday 25th May 2018, we wished to provide some assurance with regards to the methods with which we obtain and use your personal information

As a service provider, our ability to communicate with our many customers, potential new clients, business partners and colleagues is an essential part of how we continue to be successful.

In this day and age technology provides us with a wealth of communication tools to make life easier, however it is important that the information related to each person we deal with is carefully handled and respected

 

Why do we collect personal information?

In order to undertake our business, it is essential that we are able to communicate with our existing customers, potential new customers, business partners and employees efficiently and quickly

 

What personal information do we collect?

Primarily this will be your email address, phone number and business address, as these are important for keeping in touch with you with regards to the day-to-day communication relating to your business, or for the occasional piece of marketing we feel may be of interest to you

Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality or biometric information are special categories of data requiring additional protection under European Union and UK data protection law and is referred to here as ‘sensitive personal data’

European Customer Synergy does not collect sensitive personal data

 

What do we use your personal information for?

On a day-to-day basis, we use this information to update you on the progression of the contracted services we undertake on behalf of your business, to discuss future business developments, and generally manage the business we undertake for you

We may, on occasion, use this information for marketing purposes, however we believe that the best marketing is done by providing a high-quality service, so this is kept to a minimum

 

What is our legal basis for using your personal information?

In order to perform the services for which you have contracted us, it is necessary for us to be able to communicate effectively with you, and therefore information such as email address and phone number is an essential part of this process

 

How long will your personal information be stored ?

We will retain and use your information as necessary to manage the business we undertake for you or as long you are interested to communicate with us about our services and our development.

 

Who do we share your personal information with?

As European Customer Synergy is a Pan-European service provider with a network of Partners, we may share your information with these partners in order to efficiently undertake the services you have contracted us for

We may, on occasion, share this information with a Marketing partner

 

What are your rights ?

You may request a copy of the personal information European Customer Synergy hold about you at any time

Please contact info@ecsynergy.eu with your request

Using the same contact address, you may also request the respect of all your right with regard to your personal information : (i) the right to be informed, (ii) the right of access, (iii) the right of rectification, (iv) the right to erasure, (v) the right to restrict processing, or (vi) the right to data portability.

 

Your ‘right to be forgotten’

If you wish for your personal information to no longer be used by European Customer Synergy, please request this via info@ecsynergy.eu

Within one month we will ensure that you are no longer sent any marketing information

If we still undertake services on behalf of your business, but you have moved role (for example), and no longer have any involvement with these services, we will also stop communication, assuming there are no outstanding points to be resolved

In the event of our services no longer being provided, we will, at your request, limit all communication, unless there are outstanding issues for resolution

Any information relating to the contract held between your company and European Customer Synergy (emails, documents, invoices etc) will be retained in line with the appropriate local legal requirements, and for the purpose of auditing