Recruiting – Quality Audit & Process Improvement Engineer

The Quality Audit & Process Improvement Engineer (QA&PI Engineer) reports into the Supply Chain Manager and is responsible for; The review, development and performing internal audit procedures and preparing internal audit reports reflecting the results of...

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2017 FM developments and emerging trends for 2018

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European Customer Synergy appoints Stephen Byfield as new Supply Chain Manager

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ECS intern wins acclaimed award from Institute of Facilities Management at Hanze University of Applied Sciences

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National Directors Meeting, Madrid

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To celebrate World FM Day, ECS looks at why Facilities Management leads to a positive workforce

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European Customer Synergy appoints Ad Wijnhoven as new Chief Executive Officer

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Rise of Robots on Reception

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Grosvenor Services hosts European conference in Dublin

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IRIS Group secures Brussels Expo contract


The infrastructure has expanded over the years to meet the market needs today and reach 115,000 m², the largest infrastructure of its kind in Belgium. In 2015, the Brussels Expo announced a major investment in the...

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Happy Birthday, IRIS Group!

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Working Smarter


By Grosvenor Services, published in Tomorrow’s Cleaning, August 2016 Continuous improvement and innovation are the key to professional office cleaning services says Joe Walsh, Commercial Director at Grosvenor Services. Smarter standards The world of work is changing rapidly,...

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Germany’s Customer Champions 2016


  The prestigious award recognises outstanding success in managing customer satisfaction and client relationships. “Client relationship management is crucial for success”, says Wolfgang Winter, CEO of WISAG Industrie Service Holding GmbH. “To retain clients, a company...

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Grosvenor Services short-listed in 4 FM Awards


Grosvenor Services short-listed in four Facilities Management Awards by Grosvenor Services Facility services specialists, Grosvenor Services has been shortlisted for four Facilities Management Awards, underlining its excellent service delivery, especially in the premium retail sector. The Facilities Management...

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Andreas Burmeister is new Managing Director of WISAG Security and Service


WISAG Security & Service GmbH & Co. KG, Frankfurt, is under new management. Beginning 1 May 2016, Andreas Burmeister is now responsible for the affairs of the nation-wide security service. Eduard C. Kutyma, former Managing...

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IRIS Anticorrosion


Lotte Clijsters (HR Business Partner) and Karen Andries (Quality Manager) have recently climbed the IRIS Anticorrosion practice mast; under the guidance of IRIS Group’s expert Joseph A. As business partners, they felt it was important to...

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The Benefits of Legislation


By Mary Horgan | Human Resources Director at Grosvenor Services | May 25, 2016 Featured in Premises and Facilities Management May 2016 As the world of work evolves, so too does legislation, designed to ensure that employers...

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IRIS Cleaning is equipped with 2 electric vehicles!



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Living Wage


Scott Newland, Chief Operating Officer at European Customer Synergy, discusses the FM sector benefits and challenges presented by the government’s compulsory National Living Wage. Featured in Tomorrow’s FM April 2016 Issue With the facilities management (FM) industry...

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ECS to sponsor EuroFM Award


European Customer Synergy (ECS) is proud to exclusively sponsor the EuroFM Student Internship Award at this year’s European Facility Management Conference (EFMC). Competition entrants will be required to pitch a research proposal to a panel of...

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La Lucentezza secures three new tenders


ECS Partner, La Lucentezza, is delighted to announce that it has won three new tenders in Northern and Southern Italy. Contracts with Comune di Gorgonzola and Comune di Conversano will see La Lucentezza provide professional cleaning...

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IRIS Cleaning Services secures contract with Toyota


ECS Partner, IRIS Cleaning Services, has been awarded a three-year contract with Toyota Parts Centre Europe. The project, which began in April 2015, will see the team manage the general cleaning of the warehouses and offices...

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OKIN Facility strengthens branches in Poland and Romania


ECS Partner, OKIN Facility, has strengthened its Polish and Romanian divisions following the appointment of new divisional managers. After the successful launch of OKIN’s Polish branch, Jiří Janda was appointed as Country Director in Romania,...

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Dolmans supports Terre des Hommes


ECS Partner, Dolmans, has donated €10,000 to Terre des Hommes International Federation to support the fight against child exploitation. The Terre des Hommes charity is particularly active in countries affected by poverty, primarily those within Asia...

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Okin appoints Pasta Oner


ECS Partner, Okin Facility, has called upon the services of Pasta Oner, one of the pioneers of graffiti, pop art and street art in the Czech Republic, to decorate Okin’s ‘Relax Room’ at the company’s...

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ECS COO to debate ‘Vested Outsourcing’ at Facilities Management 2016


Scott Newland, Chief Operating Officer at European Customer Synergy (ECS) will debate ‘Vested Outsourcing’ at next month’s Facilities Management 2016 event. Taking place on 22-24th March at the NEC, Birmingham, the FM exhibition expects to attract...

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ECS enters strategic partnership with Diversey Care


Total Facilities Management company, European Customer Synergy (ECS), has entered a strategic partnership with leading provider of smart and sustainable cleaning and hygiene solutions, Diversey Care. The partnership will enable the forward thinking European FM provider...

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ECS visits University of Münster


In December 2015, European Customer Synergy (ECS) was a guest at the University of Münster in Germany, joining the Facilities Management (FM) department to deliver a seminar to the students. The popular FM degree course, offered by...

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OKIN to use innovative Perdoo app


OKIN Group, Inc. successfully introduces into operation the Perdoo application that lets employees control goals based on the Objective and Key Results methodology (OKR). The system was originally developed at Intel Inc. and subsequently adopted...

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Steffen Jakobi | ECS Key Account Manager


Originally featured by GEFMA, ECS Key Account Manager, Steffen Jakobi, discusses his Facilities Management journey so far. Overview As a Key Account Manager of ECS, I am responsible for many of our customers in Europe. My objective...

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GEN-KA | The Smile of a Child


The Smile of a Child charity has the aim of defending children’s rights, not just on paper but also in practice. The organisation provides a 24/7 care line for children requiring physical, mental and psychological...

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European facilities management service provider, European Customer Synergy (ECS), is exhibiting at EXPO REAL from 5th – 7th October 2015. EXPO REAL is the largest business event for real estate professionals and investors, taking place...

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CMS Berlin 2015

Chief Operating Officer Scott Newland to speak at CMS Berlin 2015 European Customer Synergy, Chief Operating Officer, Scott Newland, will be speaking on the topic of the changing workplace demographic at CMS Berlin 2015. Taking place...

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OKIN supports Czech automotive industry


OKIN FACILITY, leading provider of integrated Facility Management in Central and Eastern Europe and a division of OKIN GROUP has expanded substantially in the fast growing automotive sector. It now works for three new clients...

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GSF Wins Prestigious Award

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Five winners of the 4th Sustainable Development Trophies The FEP (Fédération des Entreprises de Propreté) French Cleaning Companies Federation, recently awarded the 2014-2015 Sustainable Development Trophies to five companies at its general assembly, which took place in...

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European Commission selects IRIS

European Commission selects IRIS Cleaning and IRIS Greencare for fourth consecutive time to supply facilities management services IRIS Cleaning and IRIS Greencare have been awarded a contract, worth approximately €20m, to provide cleaning and green maintenance...

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Happy World FM day!

To celebrate World FM Day, we’ve created an infographic full of interesting stats! ...

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World Environment Day

You may have heard the buzz in the press about World Environment Day, an annual event taking place every June, designed to get people talking about sustainable consumption and businesses’ impact on the environment. A...

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OKIN office launch


Prague May 22nd 2015 – OKIN GROUP, a. s., important provider of services in Facility Management and Business Process Services has opened its new headquarters in the newly reconstructed Harfa Industry Park. The ceremonial opening...

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Wisag manager on TV show


During the last few weeks, he was always part of the show. Yesterday however, Georgio Krokos had to watch the finals of the German cooking show “Game of Chefs” on TV. In the last week, the...

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HFMA Conference


ECS recently attended the first Hellenic Facility Management Association (HFMA) conference alongside Greek FM partner, Gen-Ka, in Athens. Gen-Ka has played an important role in the development of the new trade association which aims to...

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New Head of Sales

ECS is pleased to welcome a new member to the family! Gordon Adams has recently been announced as Head of Sales. Gordon joins ECS from a Global Fortune 500 Corporation, with extensive experience in both leadership and...

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Manager of the Year 2015

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CEO of ECS Partner, GSF, Awarded “Manager of the Year 2015” for the Mediterranean region of France Founder, Chairman and CEO of facilities management provider GSF, Jean Louis Noisiez, has been awarded the prestigious “Manager of...

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European Customer Synergy S.A.
Avenue de Bale 5
1140 Brussels
+44 78 70 57 14 14


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