NSG Group, one of the world’s leading manufacturers of glass and glazing systems, sought a proactive FM service provider who could bring new ideas to the table. The company chose Grosvenor Services as its FM provider because of its capability, flexibility in delivery and open approach.

We provide industrial and office cleaning and hygiene, along with mailroom management, with responsibility for the receiving, sorting and distribution of mail to the Group. These services are delivered across 16 UK sites, including NSG Group’s three main UK manufacturing sites and the Group’s European Technical Centre in Lathom, which is a major hub for its research and development activity.

The challenge

The NSG Group is a global company, with operations on four continents, operating in three main sectors – building products, automotive and technical glass. NSG Group’s UK operations incorporate a range of facilities from glass manufacturing to research and development, warehouse distribution and wholesale. They seek suppliers who share their values of sustainability and innovation. In this case, they sought a supplier that wouldn’t just provide value for money across this diverse range of sites, but would also deliver their services in a better way.

The solution

Operating to a framework provided by the ISO 50001, ISO 14001 and ISO 18001 energy and environmental management, and occupational health and safety standards, Grosvenor Services has proven credentials. We strive to support the sustainability goals of clients and have delivered innovative solutions that not only enhance 5S workplace organisation practices on sites, but also contribute to reducing CO2 emissions. This was achieved down the supply chain by reducing the size of the inventory and eliminating overstocking and frequency of transport.

We also launched a new range of EU Ecolabel accredited cleaning products to all NSG Group’s sites. Water is added to the super-concentrates at the point of use, reducing transport costs and waste. The amount of products required for the same cleaning is cut by more than a third, meaning more efficient use of resources.

This also reduces plastic and cardboard waste. All new innovations are tested first and deployed only when we know that performance will be enhanced, or at least, maintained. With operations reaching as far as the USA, we also draw on our international experience to ensure we always apply best practice. We continue to add value by working closely with NSG Group to better understand their needs.

John Wilgar, European Procurement Director atthe NSG Group said: “Even when you have cost pressures, it’s important to create additional value, through openness to explore different areas. Grosvenor Services understands that the service needs to be innovative and that flexibility is required. The team has shown a readiness to sit down with us and discuss ways that the contract might be delivered differently, whilst also saving costs and reducing environmental impact.”


We provide real-time reporting, based on jointly-agreed key performance indicators that enable NSG Group to make informed decisions based on transparent information. Key results to date include savings due to more efficient choice and management of services, and high monthly audit scores, consistently above 90%.

Bernard McCauley, group managing director, says: “We work closely with NSG Group to truly understand their needs and provide innovation as well as consistently excellent standards. We’re constantly seeking ways to reduce our environmental impact and investigating new approaches to service delivery. By being adaptable, we not only deliver added value and improve performance but also help to contribute to the long-term success of NSG Group’s business.”


European Customer Synergy S.A.
Avenue de Bale 5
1140 Brussels
+44 78 70 57 14 14


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