Quality Management

Internal communication is a must. All aspects varying from the organisation of services, the execution of contracts, daily problems, interventions, reactions must be passed on in time and in a proper way to those concerned. Different methods are used within the organisational structures of ECSynergy.sa, varying from email, notes, written instructions, cd rom instructions to journals, periodicals as meetings.

External communication is a second must. All aspects varying from the organisation of services, the execution of contracts, daily problems, interventions, reactions must be passed on in a proper way and in time to those concerned. Different methods are used within the organisational structures of ECSynergy.sa, varying from round tables, surveys, reports and meetings. The outcomes are always posted through the client portals.

According to NEN ISO 9i001:2000 all ECSynergy.sa organisations have a system in place to accomodate any reclamation or complaint about services delivered.

All organisations have so called anti-escalation and mediation structures which must prevent unsatisfied feelings for customers and give them the opportunity to take their remarks to a higher level in the organisations to solve the risen problem. All organisations have a common last step in all procedures: a proof of the client that he/she is satisfied with the solution provided within the existing contract.

All products used in the services of ECSynergy.sa will have a NEN sheet according to the EC regulations (91/155/EEC, 93/112/EC, 2001/58/EC). Also is a product instruction sheet present, giving instructions on the use, doses and dangers for health, if any. All products have labels with indications according to the European standards in the form of pictograms. All equipment is checked and maintained according to the international standards of use.